The Company
Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations’ visions, which can come alive faster and better when the business’ IT is well-maintained and secure. They continuously strive for excellence whilst upholding their core values: Team Players, Driven to Improve, Honest & Genuine, Camaraderie.
As a rapidly growing IT service provider, we are looking for an experienced Level 1 Onsite IT Support Technician to join our client’s incredible team of dedicated professionals. The successful candidate will be placed full time at a customer site in Brisbane.
The Role
The Level 1 Onsite IT Support Technician is an all-rounder Level 1 IT professional who will provide a high standard of desktop, remote, telephone and email support by providing service excellence in every engagement and resolving IT infrastructure related issues. Primarily, you will be a contributor to the team’s success, have a people and customer first attitude, and a passion for technology and customer service.
Note: This role is working on behalf of a leading Queensland MSP, but is based onsite at a rapidly growing organisation in West End, Brisbane.
Responsibilities
- Provide first level IT support onsite at our client
- Work to the daily schedule as set out in calendar
- Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
- Diagnose and resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
- Monitor and action alerts from client systems
- Participate in technical up-skilling programs, training and seminars as required
- Acting as the conduit between the client and the remote service desk team
- Be across the multiple projects and keeping the service desk and projects team informed
- General technical support in the office (desktop support)
- Maintaining/updating the RMM, CRM, Ticketing and any other systems used
- Documentation of standards in ITGlue and create user documentation for repeatable tasks/changes/new systems.
- Build and maintain relationships with 3rd party vendors and manage issues with 3rd party vendors
What You’ll Need to Succeed
- Previous work experience in an IT support position – at least 6 months
- A qualification in IT is a definite advantage
- Certifications (Microsoft/ITIL/CompTIA A+) will also be highly regarded!
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike
- Ability and willingness to work towards key performance indicators and service level agreements
- A valid driver’s license
Technical Skills & Capabilities Required
- Ability to diagnose and troubleshoot issues within your skillset, and know when to escalate
- Proficient in Microsoft 365 cloud technologies – Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
- Experience with PSA ticketing systems (ConnectWise a definite advantage)
- Knowledge of Windows OS, Server, or Networking is a great advantage
In return, you will work within a reputable organisation and be part of a dynamic team where your skills are valued, and your contributions make a real impact. Competitive compensation awaits, and your journey begins promptly!
Seize this opportunity and APPLY NOW for an exciting career ahead!
