Level 1-2 IT Support Engineer

We are seeking an experienced Level 1-2 IT Support Engineer to join our client’s growing team for an immediate start! The role is going to be based in Goulburn, NSW.

About the Role

Responsibilities

• Provide Level 1-2 support for the Managed Services environment
• Handle incoming calls, create, manage, follow-up and resolve support requests via ticket-based CRM with a high level of attention to detail whilst providing clients with regular progress updates
• Deliver quality, professional remote support to a broad range of clients to resolve IT issues
• Provide support to end users who are struggling with both complex and non-complex IT issues
• Responsible for regular daily tasks including Backup and DR scheduling and management
• Deployment of PCs using SOE technology including desktop refresh & rollouts
• Undertake problem management to investigate the root causes of incidents for the proactive prevention of problems
• Collaborate with Senior Engineers, Subject Matter Experts and Team Leaders on support issues, escalations and in some ongoing project work

What you’ll need to succeed

• MSP experience is a MUST
• Minimum 2 years of experience providing Level 1-2 support
• Tertiary qualifications in an IT or related discipline
• Relevant qualifications or certifications such as– MCSA (Window Server 2012 or 2016), MCSA (Office 365), MCSE, MCP
• A valid driver’s license

Technical Skills & Capabilities Required:

• Troubleshooting and administering: Ability to resolve and restore broken AD, servers, cloud or network
• End user troubleshooting, Directory Sync/Azure AD, User Account Management
• Conduct client site visits if the issues cannot be resolved remotely
• Server infrastructure including Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching
• Knowledge and understanding about Cloud & Virtualisation, Networking Troubleshooting, and Back up & Disaster Recovery

If this sounds like you, APPLY NOW!