About Us
At KMTech, we’re not just another managed services provider — we’re changing the game. As the human face of tech, we pride ourselves on delivering exceptional customer experiences through genuine connection, technical expertise, and a relentless drive to do things better.
We’re a high-performance team with curiosity in our DNA. We challenge each other, support one another, and celebrate together. With a strong focus on innovation, personal growth, and team unity, we don’t just offer jobs — we offer careers that take off.
We’re currently on the lookout for a Customer Service Officer to join our United and Accountable team — someone who brings warmth, energy, and a passion for making every customer interaction exceptional.
Why You’ll Love Working at KMTech
– Supportive, high-performing culture
– You’ll be surrounded by a team that works hard, has your back, and knows how to have fun.
– Wellbeing comes first
– Access to wellness programs, an onsite wellness room, and confidential EAP services.
– Celebrate success
– From our legendary EOFY and Christmas parties to team-building days and weekly wins.
– Daily office perks
– Fresh fruit, biscuits, premium tea & coffee, and free on-street parking.
– Grow with us
– Get paid training, certifications, and career advancement opportunities.
What You’ll Be Doing
– Answer incoming calls with warmth, professionalism, and a smile in your voice
– Lodge and triage service desk requests, ensuring appropriate prioritisation
– Coordinate client site visits and manage technician schedules
– Assist with the day-to-day operations and dispatch of tickets
– Monitor and maintain the Support Mailbox with accuracy and care
– Follow up on open tickets with timely and clear communication
– Provide email support and updates to clients with clarity and empathy
What You’ll Bring to the Table
– A customer-first mindset with a friendly, professional phone manner
– Excellent verbal and written communication skills
– Strong attention to detail and a knack for staying organised under pressure
– Experience using ticketing systems like ConnectWise (or similar) and confidence with Microsoft Office
– A willingness to learn and grow — both technically and professionally
– A passion for technology and helping people solve problems
– A team player attitude — someone who thrives in a busy, fast-paced environment
A Bit About the Team
Our Customer Service team is small but mighty — energetic, focused, and dedicated. The pace can be full-on, but the support is real. You’ll be trained by experienced professionals who care about your success, and you’ll be part of a team that truly lives our values: United and Accountable.
Ready to Join the Team?
If you’re passionate about delivering unforgettable customer service and you’re looking to grow in a dynamic, people-focused tech environment — we want to hear from you.
