About Our Client
Channel Partner 501 Award winners 5 years running.
Super friendly, down-to-earth, and genuinely passionate about what they do.
They deliver end-to-end technology solutions for small and medium-sized businesses. With a loyal client base, a constant stream of referrals, and a reputation for being ahead of the game with Microsoft Azure & cloud technologies, they enable businesses to thrive.
They’re more than just a tech company — they’re a team of over 70 professionals across multiple locations who support each other, celebrate wins, and enjoy the journey.
“We have fantastic clients that are growing, we have fantastic staff that we’re helping to grow, and we’re supporting their technology through that growth… they grow, so we grow with them. Our staff come first, we love our people, and we thrive in a down-to-earth environment while climbing the ranks of the technology space.”
About the Role
As a Field Services Technician, you’ll be the face of their business for Melbourne clients — delivering onsite technical support, assisting with go-live projects, and resolving IT challenges quickly and professionally.
This role offers variety, one day you might be rolling out new devices, the next resolving urgent network issues, or supporting the Professional Services team with an important project. You’ll also occasionally work from the office, supporting the service desk with tickets and calls.
What you’ll be doing:
- Delivering onsite and remote support for desktops, laptops, mobile devices, and peripherals
- Administering and troubleshooting Office 365, Azure, Active Directory, and SharePoint
- Resolving LAN, WAN, VPN, firewall, and routing issues
- Installing, upgrading, and configuring IT hardware and business-critical applications
- Conducting scheduled maintenance and proactive system checks
- Assisting with Professional Services go-live activities
- Managing your ConnectWise calendar, documenting site changes, and keeping client records up to date
- Identifying opportunities for clients while onsite and passing them to Account Management
- Providing exceptional customer service and clear communication to clients and colleagues
What we’re looking for:
- Proven experience in a field services, desktop support, or similar technical role
- Strong troubleshooting skills across hardware, networking, and Microsoft environments
- Excellent customer service and communication skills — you can explain tech in a friendly, easy-to-understand way
- Ability to work independently, manage time effectively, and adapt to changing priorities
- Current driver’s licence and reliable vehicle (travel to client sites required)
What’s in it for you:
- A paid day off on your birthday
- Permanent full-time position with competitive salary
- Ongoing training and industry certification support (Pluralsight, Microsoft, etc.)
- Variety of work environments and technologies
- Supportive, approachable team culture where your growth matters
- Recognition for going above and beyond
Ready to join us?
If you’re ready to bring your skills to a company that values its people as much as technology, apply today with your resume and any supporting documentation.
