IT Support Engineer
Level 2 IT Support
Awaiting benefits
- Rest & Recuperation leave – 5 weeks annual leave per year
- Birthday leave – take your birthday off every year
- Education and study – company provided training & 10 study days per year
- Giving back – do you donate blood? Do it on company time!
- Exciting opportunity for Bookworms – use the company audible account to read and listen to your favourite books!
Our client, launched in 1995 and provides ongoing IT support for small to medium sized businesses across Australia and internationally, is seeking an experienced Level 2 IT Support Engineer to join one of Australia’s leading IT MSP companies based in Wagga, Wagga.
The Role
As a Level 2 IT Support Engineer, you will play a crucial role in delivering advanced technical support, addressing escalated IT issues, managing complex systems, and ensuring the efficient operation of clients’ IT infrastructure.
Responsibilities
- Provide second-level support for escalated Service Desk IT issues
- Promptly resolve complex hardware, software, and network issues
- Manage software updates, patches, and security configurations
- Guide hardware and software procurement based on client needs
- Manage servers, including virtualization and cloud services
- Troubleshoot networking equipment, firewalls, routers, and switches
- Conduct routine system audits for security, compliance, and optimal performance
- Clearly communicate technical information to clients and update them on escalated issues and provide realistic resolution timelines
- Document client configurations, issues, and resolutions accurately
- Develop SOPs and best practices for internal and client use
Qualifications and Experience
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
- Proven experience in a Level 2 IT support role within an MSP environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are desirable.
- Strong knowledge of Windows operating systems, Active Directory, and common business applications.
- ConnectWise PSA, Datto and other specific tools a definite advantage
If you are passionate about providing top-notch technical support, solving complex challenges, and contributing to a collaborative work environment, take this next step in your IT career!
APPLY NOW!
