Senior IT Systems Support Engineer
Level 3 Support
What is on offer?
- Career development in a leading MSP in Sydney
- Large client base (supports approximately 4000 end users)
- Permanent full time position with competitive salary package
- Excellent client engagement role & opportunities to upskill
- Energetic and positive work culture – where people enjoy their job, have a laugh, and work together
About the Company
Our client is a leading Sydney based IT MSP (Managed Service Provider) providing outsourced IT services to many small, medium, and large businesses in Sydney and across the country. A team that supports approximately 4000 end users in varying industries and are growing by the week!
Their core purpose is to be “Trusted to make a difference beyond the technology” by having end to end capability in house.
Being aligned to their values is as important as your skills and experience. If these values resonate, then let’s chat!
We Care – Care about our customers and our people
Make a Difference – Do the right thing, nothing is too hard, perseverance, problem solvers
Hunger to Learn – Innovate, adapt, learn, improve
One Team – We put our hand to assist, we are one team
We are seeking an experienced Senior IT Systems Support Engineer to be based in CBD Sydney.
About the Role
The Senior IT Systems Support Engineeris a key position and acts as the first line of contact with customers.
What will you do?
- Provide unsurpassed support, including but not limited to solving issues such as: problems with usernames and passwords; physical layer issues; verification of hardware and software setup; installation, reinstallation & uninstallation issues
- Work on assigned service tickets in line with associated SLA’s
- Self-enter a ticket for any work assigned via email, phone or verbally and ensure ticket entries are clear and concise
- Monitor & manage system alerts and notifications and respond accordingly through service tickets
- Look for potential upsell, cross sell or expanded services opportunities through client engagement and articulate through to the assigned sales BDM for the client
- Help with presales requests and onboard new customers
- Maintain the data integrity and validity of all company systems utilised in this role; Autotask, Datto RMM
- Ensure all your daily time is recorded on tickets and prompt submission of weekly time sheets
What you’ll need to succeed
- MSP experience is a MUST
- Minimum 5 years of experienceproviding Level 2-3 support
- Proven experience as a System Engineer, Senior System Engineer or Senior Service Desk
- Tertiary qualifications in an IT or related discipline
- Relevant qualifications or certifications such as– MCSA (Window Server 2012 or 2016), MCSA (Office 365), MCSE, MCP, etc.
- A valid driver’s license
- Sound understanding of a broad range of technology products and services to empower you to seamlessly and professionally assist clients
Technical Skills & Capability Required:
- Experience with Autotask and Datto RMM is an advantage
- Operating Systems (both client & server)
- Knowledge of virtualization, administration level
- Strong understanding of troubleshooting Windows server and Windows domain environments
- Networking/infrastructure skills (TCP/IP, DNS, DHCP)
- Hyper-V or VMWare
- Cloud experience with AWS or Azure
- Office 365 and other Microsoft standard offerings
- MDM platform
- MS Teams
If this sounds like you, APPLY NOW!
