Your office is empty, the world has been thrown into working remotely and leaders now have to lead virtually due to the COVID-19 pandemic. Understanding the styles of your colleagues, team, clients and prospective clients is vital to the successful transition and ongoing success of your teams productivity.
Communication, when working in or leading remote teams, is one of the biggest hurdles to overcome. Without the face to face contact, we can miss other communication cues such as tone, body language and context. By understanding how each of the styles communicate virtually, can help you to put what they said, or how they said it in context and will lead you to adjust your style when prospecting for new sales or selling over a video conference.
If you have used Extended DISC within your organisation or are familiar with the behavioural analysis tool, you will know how effective they are to help increase communication and productivity. If you would like to learn more, call us today to see how they can improve your leadership and communication success, or visit our site here to understand Extended DISC even better!
Below, we unpack the typical styles of your colleagues, clients and customers in a virtual environment when it comes to voicemails and email communication. Remember, everyone is different and everyone communicates differently. It is up to us to quickly identify it, so we don’t take words out of context.
Typical voicemail greetings:
D Style – “You know what to do!”
I Style – “Sorry you missed me! I am having a great day, hope you are too! Have a great day! Cheers!
S Style – “Sorry I missed your call. However, I do check my messages regularly and I will return your call as soon as possible. If you need assistance now, please press ‘0’ and my associate will gladly help you. Or, you can call me on my mobile which is XXXX. Sorry again to miss your call”
C Style – “You have reached my voicemail. Please speak slowly and clearly and leave your number, the time you called and reason for your call. Please let me know a good time to call you back.”
D Style – Very short, to the point. Loud with a fast pace, i.e., ‘This is Deb, call me”
I Style – Cheery, funny, loud and fairly long. Fast tempo. May not make clear what the reason for the call is. May include phrases such as “well, anyway…” or similar. Forgets to leave a number to return call.
S Style – Calm and soft voice with a slow tempo. May include a phrase “sorry to bother you” or similar. Tends to be a fairly long voicemail and concludes: “I look forward to your call. Thank you”
C Style – Formal and soft voice with a slower tempo. Includes lots of detail about the reason for the call. Also, may leave call back number twice.
D Style – Very short, often just the subject line. Often many abbreviated words, no punctuations, all lower or capital letters.
I Style – Receives an email, calls the sender! “Hi I just got your email.” If they email back it is often one long sentence with several different points.
S Style – Friendly tone and starts with “I hope this finds you well” or similar. Fairly long emails with a few paragraphs. Tries to convey message clearly and completely. Ends with “Sincerely”, “all the best”, “best wishes” or whatever is widely used at the time.
C Style – So long you will have to scroll down to find the end. Lots of detail, formal and always spell checked!
We highly recommend profiling you and your team to understand your unique communication styles. It is especially effective if you are leading a remote team or are required to develop new business in a largely contactless manner. Get in touch today to discuss the many benefits and other ways to use the Extended DISC reports.
For more information on identifying the four DISC styles, please read our previous blog here!